Reference

Our Terms, Your Rights, One Clear Place

bengal's legal framework covers how your account is governed, what rights you hold, and how we handle your data — all subject to your local law and eligible regions in Bangladesh.

Account GovernanceData & Privacy RightsJurisdiction-Dependent AccessbKash · Nagad · Rocket CoveredContact & Dispute Path
bengal Our Terms, Your Rights, One Clear Place
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Security and Your Rights

bengal applies account-level security and data practices that reflect how a mobile-first platform in Bangladesh should operate. Your wallet details — whether bKash, Nagad, or Rocket — are never stored in plain text on our servers. Here is how we handle the key areas.

Data Retention

We retain account and transaction data for as long as your account is active and for a defined period after closure, in line with standard operator practice and applicable law.

Cookie Use

We use session and analytics cookies to keep your account login stable and to understand how the platform is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account while we investigate.

Your Data Rights

You can request a copy of the data we hold on your account, ask for corrections, or request deletion subject to our retention obligations. Submit requests via email support for a written response.

REACH OUR LEGAL TEAM

Contact Us About Policy or Account Issues

If you have a question about these terms, want to exercise a data right, or need to raise a dispute, our support team handles policy queries directly. Reach us through any of the channels below — we respond in English and can assist with account-level legal requests.

Live Chat Open the chat widget from any page on bengal. Available during standard hours for account and policy questions including data access requests.
Email Support Send your query to our support address for written records. Useful for formal data requests, account closure, or dispute documentation that needs a paper trail.
Help Centre Our help section covers common policy questions — account rules, wallet transaction terms, and how to request a data export or account review.

Common Questions About Our Terms

These are the questions we hear most often about account rules, data rights, and how our legal terms apply to Bangladesh accounts funded through local wallets.

Access depends on whether online gaming is lawful in your location. These terms apply to any account opened and used on our platform, but eligibility is governed by your local law and region.

Email our support team with your account details and a data access request. We will confirm receipt and provide your data export within a reasonable timeframe in line with our retention policy.

Yes. Submit a deletion request via email support. We will process it subject to any retention obligations we hold — for example, transaction records we are required to keep for a defined period.

Wallet identifiers used for transactions are retained only for the period required by our data policy, then removed. They are never stored in plain text and are not shared with third parties outside the transaction process.

Raise it with our support team first via live chat or email. Most account and transaction disputes are resolved at that stage. If not resolved, we will explain the next steps available to you.

We may update terms and will note the change date on this page. Continuing to use your account after an update means you accept the revised terms. Check this page periodically if you want to stay current.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.